Workforce Management Analyst with English

Job title:

Workforce Management Analyst with English

Company:

Babel Profiles S.L

Job description

Are you looking to be part of a forward-thinking company that values innovation, teamwork, and personal growth? Our client is a well-established global player known for delivering exceptional customer experiences and cutting-edge solutions. We are on the lookout for a talented and motivated individual to join our dynamic team in Barcelona. If you are passionate about workforce management and thrive in a fast-paced, multicultural environment, this is your opportunity to shine!Tasks

• Monitor real-time metrics (attendance schedule adherence, average handle time, etc.)
• Communicate challenges to Operations leaders
• Generate and evaluate reports on shrinkage, adherence, and attendance to optimize performance
• Continuously seek opportunities to refine processes and increase effectiveness
• Identify trends and propose improvements to enhance operational efficiency

Requirements

• At least 2 years in a call center environment
• Strong communication skills in English, C1 level is required
• Understanding WFM principles, including scheduling, staffing projections, service level tracking, and performance metrics is preferred
• Proficiency in Google Suite (Sheets, Slides) and Microsoft Office (Excel, Word)
• Familiarity with local labor laws related to scheduling and workforce management is a plus.

Benefits

• Competitive Salary
• Private health insurance after the probation period
• Daily meal allowance from day one
• Career development opportunities within an expanding international organization
• Exclusive discounts on gym memberships, restaurants, beauty services, and more
• A vibrant and international atmosphere, complete with leisure spaces featuring PlayStation, table tennis, and more.

Our recruitment process​

• Step 1: Interview with one of our recruiters
• Step 2: Interview with HR
• Step 3: English test
• Step 4: Interview with the Hiring Manager
• Step 5: Final call

Babel Profiles S.LBabel Profiles is a boutique Recruitment Agency based in the heart of Barcelona and we work with amazing brands and support them in finding the perfect candidates/employees. We are very people-oriented and have a close and informal style. We like to spend time getting to know our candidates and recognizing their skills and competencies in order to help them find the perfect job.

Expected salary

Location

Barcelona

Job date

Thu, 20 Feb 2025 23:53:47 GMT

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