Workforce Services Program Representative

Job Description and Duties

As an Employment Program Representative (EPR) in the Employment Development Department (EDD) Workforce Service Branch (WSB), you’ll be part of a diverse team helping get our fellow Californians back to work. Working in an America’s Job Center of CaliforniaSM (AJCC), you’ll offer in-person and virtual job-search assistance, present workshops for job seekers, work with local employers, and provide guidance on the various programs available through the EDD. The WSB provides workforce services at AJCC locations statewide who work together to provide job-search assistance and guidance to Californians. As this is a customer service-centric position, telework may not be available in all offices, though some may offer telework opportunities once you complete training. Please see the Duty Statement for more information on the specific duties related to this position.

At the EDD, helping Californians succeed professionally is our passion, and it’s not limited to those looking for work, we also support and celebrate the successes of our staff. We have a supportive management team who can help you develop your skills and further your career as a California State Civil Service Employee. As a state employee, you have access to medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program, student loan forgiveness, and more. In addition to these benefits, you’ll earn vacation and sick leave, Professional Development Days, and paid state holidays. The department also supports a healthy work-life balance, please see the California State Employee Benefits Summary for more information.

Per the Governor’s Office of California, the Employment Development Department is considered an essential department. This position requires local in-person workload, though some telework may be available. This position’s office follows the recommended safety guidance from the California Department of Public Health (CDPH) and the Center of Disease Control (CDC).

Position exists in Concord, CA ARU 096.

If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

In-person workload, though some telework may be available.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM REPRESENTATIVE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-452323

Position #(s):

280-096-9194-976

Working Title:

Workforce Services Program Representative

Classification:

EMPLOYMENT PROGRAM REPRESENTATIVE

$3,937.00 – $4,696.00 A

$4,262.00 – $5,335.00 B

$4,894.00 – $6,126.00 C

# of Positions:

1

Work Location:

Contra Costa County

Telework:

In Office

Job Type:

Permanent, Full Time

Work Shift:

8:00 am – 5:00 pm

Work Week:

Monday-Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Employment Program Representative Bulletin

For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/13/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control #452323

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento, CA94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control #452323

EDD/Human Resource Services Division (6th floor solar)

722 Capitol Mall

Sacramento, CA95814

08:00 AM – 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications – A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong interpersonal skills and experience working in a team environment.
• Desire to help people.
• Ability to use tact and good judgment while communicating and working with customers, co-workers, management, and other government agency representatives.
• Experience with making oral presentations to a variety of audiences.
• Experience working in a fast-paced and changing environment.
• Experience in developing statistical data and evaluating results.
• Ability to identify a problem and evaluate alternatives in order to make a recommendation or decision.
• Ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines.
• Ability to use Microsoft Word, PowerPoint and Excel or similar software programs

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:http://www.edd.ca.gov

Hiring Unit Contact:

Richard Johnson

(925) 602-3999

[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.

EEO Contact:

EEO Officer

(916) 654-8434

[email protected].

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQs must have both first and last name, be no more than two (2) pages in length. In the SOQ, provide specific examples addressing the following, in the order listed below and each response must be numbered to clearly indicate which statement you are responding to. Failure to follow these instructions may disqualify you from the selection process.

PROVIDE SPECIFIC EXAMPLES TO THE FOLLOWING:

1. Give an example of your ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines.

2. Give a detailed example of the experience you have as an employee, volunteer, or student with providing information or services to the public.

3. Describe, in detail, an example of your experience in mentoring, advising, or coaching individuals.

Please contact the hiring manager if you have any questions or would like further clarification on these requirements.

Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on the submitted SOQ.

Resumes do not take the place of the SOQ. Applicants who fail to follow these requirements or who do not provide responses with specific statements in the order listed may be disqualified from the selection process.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of “Not Qualified.”

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles

Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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