Hawk 3 Talent Solutions
- Location:
- Cheddar (BS27) – Somerset, South West, United Kingdom
- Salary:
- £25k per year
- Type:
- Temporary
- Start Date:
- ASAP
- Contract Period:
- TEMP
- Main Industry:
- Search Customer Service & Call Centre Jobs
- Advertiser:
- Hawk 3 Talent Solutions
- Job ID:
- 131931696
- Posted On:
- 21 May 2025
Aftercare Advisor
Bridgwater
A£25k
Working hours : Monday – Friday # ( Hybrid )
LONG TERM TEMPORARY
Hawk 3 Talent Solutions is seeking a proactive and professional Aftercare Advisor for our client based in Bridgwater. If you are confident and have a passion for a customer service , this opportunity is for you!
Key Responsibilities
* Respond promptly, politely, and professionally to product-related queries via email, phone, and social media.
* Manage the warranty order cycle through our ERP system, including:
* Providing accurate product information and fitting advice.
* Determining warranty status and processing replacements or spare orders.
* Monitoring order status and liaising with engineers and couriers.
* Communicating any issues or delays effectively to customers.
* Coordinate engineer visits and manage the entire process, including:
* Scheduling with customers and third-party engineers.
* Analysing engineer reports to provide optimal resolutions.
* Following up on all queries and ensuring customer satisfaction.
* Handle complaint management and warranty investigations.
* Stay updated on company procedures, terms and conditions, and customer contract agreements.
About You:
* Previous experience within an After Care / Service role.
* Strong communication skills with a focus on building lasting relationships.
* Ability to multitask in a fast-paced environment.
* Detail-oriented and committed to delivering service excellence.
Closing date is 31.06.2025
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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