College Advisor

Job details

Department

The Registry

Responsible to

College Team Leader

Location

Kedleston Road, Derby Campus

Salary

£23,343 to £25,143 per annum (for exceptional performers, there is scope for further progression up to £28,914 per annum)

Closing date

Sunday 7 April 2024

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework .

Reference

0112-24

About the role

We would like to welcome applications to become part of a dedicated team of College Advisors within the University of Derby. The University is committed to providing an inclusive student experience, which offers all students the opportunity to achieve to their full potential. Our College Advisor makes a significant contribution to the student journey which can help them achieve their success. 

You will provide academic administration across a range of programmes, ensuring that effective processes are in place to provide an excellent experience for students. Being digitally focused you will use a range of technologies to support the inter site working of the Registry. You will also be comfortable with using technology to gather information to gain a clear understanding of the level of student engagement and performance on the programme with working knowledge of the wider services of the Registry to enable you to deliver a seamless service to students and staff. 

You will be responsible for ensuring data quality within a right first-time ethos for all data within your business area, supported by an awareness and understanding of the data processed within your area, particularly any data classed as personal or sensitive.

Working together with colleagues in our academic colleges and professional services, we aim to provide a high-quality user experience for students and staff who support the student journey (admissions to graduation). We are committed to excellence and continuous improvement in all that we do and aim to provide a service that is fair, compliant, professional, and dynamic. 

For further information and informal enquiries regarding the role, please contact Julie Eley, College Team Leader via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected]  

Principal accountabilities

Have a good understanding of the student journey, to provide advice, information and guidance to students on issues relating to their programme of study.

Work with academic colleagues to deliver excellent programme support.

To monitor and manage student record profiles, acting as a key contact point for students and programme teams for queries and advice regarding changes to their programme/ modules and auditing and updating records to accurately.

Utilise management information to support University metrics for student retention, progression and achievement.

Undertake activities to support programme events e.g. enrolment, induction and module evaluation, Programme Committees ensuring that students are provided with clear and timely communication.

Contribute to the development of suitable sources of information required to support students, ensuring it remains current, in appropriate formats and is shared appropriately with colleagues.

Undertake all administrative duties with regard to student assessment processes.

Work collaboratively with all areas of the University to ensure the best response to students.

Meet regularly with the Course Director/ Programme Leader to review student profiles and attendance, identify potential issues, provide advice on University processes and regulations and take action as required.

Provide dedicated administrative support to meet professional/accreditation body specifications as required.

Make a significant contribution to the development and positive promotion of the College Registry team, including active participation in appropriate Committees and meetings.

Ensure an inclusive service with a focus on delivering excellence.

Take part in the evaluation of the services provided and the setting of service standards.

Escalate issues or concerns to the College Senior Advisor or College Team Leader

Maintain your professional competence through continuous professional development in line with role.

Person specification
Essential Criteria
Qualifications

• Educated to A level standard or equivalent professional experience
• GCSE Maths and English at grade C or above

Experience

• Delivering information, advice and guidance, preferably in a student support environment
• Experience of working in an administrative role in a service setting
• Contributing to the development of innovative solutions to problems, addressing the root cause
• Working collaboratively across boundaries to achieve common goals.
• Experience of understanding and applying data protection requirements
• Using data to manage workload

Skills, knowledge & abilities

• Good interpersonal skills
• Ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
• Good judgement of situations and people and the ability to respond appropriately
• Ability to take a professional approach and work on own initiative
• Ability to adapt and be flexible
• Ability to understand and apply regulations/rules e.g. GDPR, quality assurance frameworks
• Confident and able to demonstrate digital competency across a range of technologies, including but not limited to Microsoft Office
• Systematic and organised to manage competing priorities
• Numerical and analytical abilities

Business requirements

• Able to recognise the need and be willing to work outside of normal hours at times as relevant to achieving service delivery, targets and deadlines.
• Able to recognise the need and be willing to travel and work at any of the University sites as relevant to support staff, attend events, meetings or for presence.

Desirable Criteria
Qualifications

• Educated to degree level standard or equivalent significant work based experience
• Customer Service Qualifications
• NVQ (3 or 4) in Information Advice and Guidance
• IT qualification or equivalent significant work based experience

Experience

• Experience of working in the Higher Education sector

Skills, knowledge and abilities

• Ability to assimilate written and verbal information
• Ability to work in a fast paced environment
• Minute taking skills

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefitsFind out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

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If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected] .

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.

What is Adaptive Working?

Adaptive working is about enabling a high-performing, flexible, and responsive work culture where the place, time, and manner of working are tailored to the specific work activity. This approach ensures that the working environment, including both physical and social surroundings, supports employees to perform at their best and meet the university’s evolving needs.

In addition, adaptive working involves intentionally designing workspaces to support a range of activities and disciplines, providing the right environment for meaningful in-person connections and effective collaboration. This includes ensuring that employees have access to the necessary equipment and resources from their first day at the university.

Adaptive working encompasses different modes of working such as site-based, remote or hybrid working. It is a broad framework within which all staff can operate effectively according to their role.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion. However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

A university that celebrates youA university that celebrates you

Further details

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Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody’s concern.