Michael Page
Job title:
Customer Service Manager
Company:
Michael Page
Job description
- Customer Service Manager
- Global Manufacturing Business
- £60,000 – £65,000
- Lead a strong CS & Order Management function
- Lead a new system implementation & process improvement
- Lead, motivate and inspire the Customer Service & Order Management function responsible for delivering world class service to global B2B customers
- Create process standardisation across UK & International sites to allow a consistent and efficient approach to delivering a great customer journey
- Identify and drive ways to improve the customer supply chain from order processing through to delivery
- Reduce manual order processing through automation and implementation of new process, procedures and channels
- Work closely with production and planning to understand upcoming challenges, customer demand and best manage customer orders
- Create a proactive culture of working with customers, informing customers of potential changes and amendments to their orders
- Through regular review, identify ways to improve the end to end customer journey through process mapping and continuous improvement activities that will increase customer satisfaction and efficiency
- Work with ERP & EDI systems to maximise outputs and efficiency to support CS
- Work with in house and 3rd party logistics providers to ensure dispatch plan is effective and in line with customer expectations
Customer Service ManagerManfuacturing
- Experience in leadership role focused of customer service / order management
- Experience within a manufacturing or supply focused business
- Experience working with or implementing ERP systems
- Strong people leader and motivator
- Ability to drive process and continuous improvement activities
- Understanding of end to end order management
- Extensive stakeholder management experience
Our client are a growing manufacturing business with a strong presence in the North East as well as globally. This is an exciting role and great time to join the business as they embark on a journey of growth.The Customer Service Manager will lead the Customer Service & Order Management teams, along with process improvement and systems / channel implementation projectsThe role of Customer Service Manager will join a market leading manufacturer on their site in the North East.The role offers a salary of £60,000 – £65,000 plus exceptional benefits including generous car allowance & private medical insurance. Further benefits will be disclosed upon application.With great links and easy commute, candidates across the NE are encouraged to apply
Expected salary
£60000 per year
Location
Hartlepool, County Durham
Job date
Sat, 24 May 2025 02:22:21 GMT
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