Student Support Administrator

About the role
In this role you will provide proactive and compassionate support to our undergraduate and postgraduate students. You will contribute to the administration of the Student Support scheme, generating data on students to be presented for consideration at appropriate panels and case reviews. Working alongside the Student Support Manager and academic colleagues, you will support the Future Success programme and extra-curricular support programmes, helping to build a sense of community within the diverse staff-student population.
About you
You will have excellent customer service skills and experience of developing good working relationships with both internal and external stakeholders and an excellent understanding of what wellbeing is, how it is measured and how we can support students to improve it. You will possess good written and oral communication skills with the ability to give and receive information. Finally, you will have a good understanding of the importance of meeting customer needs and providing a consistent and high quality service.
Additional information

Informal enquiries are welcome and can be made to Iain Greig on [email protected].

As part of the University’s ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here .
 
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
 
As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
 
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.